Refund policy

SHIPPING & RETURNS

SHIPPING: Canada & United States shipping is provided by CANADA POST. A tracking number will be provided by text or email once your order has been shipped. 
PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS CHARGES OR FEES ONCE YOUR PACKAGE HAS BEEN SHIPPED. CUSTOMS FEES AND CHARGES ARE THE SOLE RESPONSIBILITY OF THE PURCHASER. ONCE WE HAVE SHIPPED YOUR ORDER, WE ARE NOT RESPONSIBLE OR TO BE HELD LIABLE FOR ANY LOST, STOLEN, OR MISPLACED PACKAGES. IT IS THE PURCHASER'S RESPONSIBILITY TO PROVIDE AN ACCURATE ADDRESS AND CONTACT INFORMATION. SIGNATURE IS REQUIRED FOR LARGE PACKAGES.
RETURNS: For refunds or exchanges of any purchases, we should be notified by email, direct message on Instagram or text. Our contact information is listed in the "CONTACT US" section on our website. No refunds on ATHERIA product(s), exchanges only. You may exchange your product(s) if the original receipt is provided. The items should be unused and returned in it's original packaging. We may ask for the buyer to provide photos. If an order has not been picked up in 60 days, the order will automatically be cancelled with no refund. We send pick up notifications to our customers and it is the sole responsibility of the purchaser to pick up an order. 

TERMS & POLICIES

HAIR EXTENSION SERVICES
WE DO NOT GIVE REFUNDS ON ANY SERVICES DONE BY ATHERIA STYLIST(S). NO CLIENT WILL BE SERVICED WITHOUT COMPLETING OUR ONLINE HAIR EXTENSION CONSENT FORM AND COVID-19 QUESTIONNAIRE. CONSENT FORMS AND COVID-19 QUESTIONNAIRES ARE EMAILED TO EACH CLIENT WHEN BOOKING AN APPOINTMENT AND MUST BE COMPLETED UPON ARRIVAL. WE HAVE THE RIGHT TO REFUSE SERVICE TO ANY CLIENT. 
 COURSES / TRAININGS
ALL OUR TRAININGS REQUIRE 5-10% DEPOSITS TO SECURE YOUR SPOT. ALL DEPOSITS MADE FOR ANY TYPE OF TRAINING BY ATHERIA ARE NON-REFUNDABLE. WE DO NOT GIVE REFUNDS ON ANY TRAINING COURSES HOSTED BY ATHERIA.
CONFIRMATIONS
ALL APPOINTMENTS AND TRAINING BOOKINGS RECEIVE A TEXT AND/OR CONFIRMATION 24-48 HOURS PRIOR TO THE SET DATE. FAILURE TO CONFIRM WILL RESULT IN AN AUTOMATIC CANCELATION. IT IS THE CLIENT'S RESPONSIBILITY TO PROVIDE THE CORRECT CONTACT INFORMATION BEFORE BOOKING WITH ATHERIA.
CANCELATIONS
WE REQUIRE 24 HOUR NOTICE FOR CANCELATIONS. THIS INCLUDES 24 HOUR NOTICE FOR  APPOINTMENTS AND TRAININGS. FAILURE TO DO SO WILL RESULT IN CLIENT'S APPOINTMENT AND/OR TRAINING BEING CANCELLED AND/OR RESCHEDULED. WE HAVE THE RIGHT TO CHARGE 50% OF THE SERVICE FEE FOR ANY NO-SHOWS AND CANCELATIONS UNDER 24 HOURS. 
LATE POLICY
WE HAVE A STRICT LATE POLICY. FAILURE TO APPEAR WITHIN 10 MINUTES OF AN APPOINTMENT OR TRAINING SESSION WILL RESULT IN CANCELATION AND/OR WILL BE RESCHEDULED.
MODIFICATIONS TO THE SERVICE AND PRICES
PRICES FOR OUR PRODUCTS, SERVICES & TRAININGS ARE SUBJECT TO CHANGE WITHOUT NOTICE. WE RESERVE THE RIGHT AT ANY TIME TO MODIFY OR DISCONTINUE THE SERVICE WITHOUT NOTICE AT ANY TIME. WE SHALL NOT BE LIABLE TO CLIENTS, CUSTOMERS OR TO ANY OTHER THIRD-PARTY FOR ANY MODIFICATION, PRICE CHANGE, SUSPENSION OR DISCONTINUANCE OF A SERVICE/PRODUCT. 

PRIVACY POLICY

This website is operated by ATHERIA throughout the site. The terms "we", "us" and "our" refer to ATHERIA. 
CONSENT: BY USING OUR SITE, CLIENTS/CUSTOMERS CONSENT TO OUR PRIVACY POLICY
CUSTOMER INFORMATION: WE COLLECT INFORMATION FROM CLIENTS/CUSTOMERS WHEN AN ORDER IS PLACED,  A BOOKING IS MADE, OR WHEN THE CLIENT/CUSTOMER RESPONDS TO COMMUNICATION VIA EMAIL, TEXT OR INSTAGRAM.  WHEN ORDERING OR BOOKING, WE MAY ASK  FOR A CLIENT'S/CUSTOMER'S NAME, EMAIL, PHONE NUMBER, ADDRESS, MAILING ADDRESS, CREDIT CARD INFORMATION OR ANY OTHER INFORMATION. THIS INFORMATION IS NOT USED FOR MARKETING PURPOSES.  OUR WEBSITE MAY STILL BE VISITED ANONYMOUSLY WITHOUT PROVIDING PERSONAL INFORMATION.